EMPLOYMENT

Job Description As the Bell Captain, you’ll lead the Porter and Valet team to deliver flawless service at every guest arrival and departure. You’ll ensure luggage is handled efficiently and securely, valet operations run smoothly, and all team members are briefed and coordinated throughout the shift. Acting as a key point of contact for guests, you’ll provide a warm welcome, expert local knowledge, and seamless support, creating a truly memorable first impression of the hotel. Kick off each shift fully prepared by reviewing the daily log, emails, and run sheets. Keep the team informed of daily activities, VIP arrivals, special events, and hotel priorities. Lead and coordinate Commissionaires, Porters, and Valets, ensuring smooth operations throughout your shift. Deliver a warm welcome and farewell to every guest, while assisting with luggage and valet services efficiently and professionally. Ensure all valet operations, guest luggage, and property movements are accurately recorded and managed. Maintain strong relationships with external partners, including taxis, car hire services, and restaurants. Stay knowledgeable about Sydney to provide expert advice and recommendations to guests. Promote hotel services, including restaurants, bars, and special experiences. Collaborate with all hotel departments to ensure seamless guest experiences. Keep the Porter’s storeroom organized, stocked, and secure, managing luggage storage safely and efficiently.