EMPLOYMENT

Job Description Reporting to the Operations Manager, you will be: Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). In the event of any medical emergencies with overnight team to assist/cover Night Audit. Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service. Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed. Maintain complete knowledge of all room types, hotel matrix and facilities Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary). Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities. Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift. Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints. Manage and assist Guest experience manager with publishing rosters and submitting payroll Manage and being accountable for controlling the Duty Manager float/Reception Float