EMPLOYMENT

The key duties of the position include The Role Joining the ERP Support Organisation (ESO) as Assistant Director - Service Delivery offers a rare chance to be at the forefront of one of Defence's most significant transformation initiatives. This role places you in a dynamic environment where your leadership and operational expertise will directly ensure critical ERP sustainment services across a complex and evolving landscape. You will be part of a high-performing energised team driving innovation and continuous improvement, contributing to the strategic decision-making, engaging with stakeholders at all levels, with an opportunity to shape service delivery outcomes that impact Defence's capabilities. About our Team Enterprise Resource Planning (ERP) is a key enabler of the One Defence reform agenda. ERP will standardise and integrate critical functions needed into a single SAP platform delivering a major capability uplift for Defence. The ERP Support Organisation (ESO) with Defence Digital Group (DDG) is responsible for the coordination of ERP sustainment services across legacy applications and SAP capabilities. ESO adopts the DDG Service Integration and Management (SIAM) framework for end-to-end ICT service integration and delivers integrated governance, operating model, processes and structure in support of the ERP Operating Model. Our Ideal Candidate Please get in touch if you believe you are Proficient in ITIL Service Management Lifecycle Have well developed skills in continual service improvement Ability to analyse and understand business impacts Expert at developing, managing and influencing large cross-functional teams Ability to work under pressure and managing competing priorities ESO will continue to grow and transform and so will you with a variety of opportunities to exercise your knowledge, skills and leadership qualities.