EMPLOYMENT

Who We Are At Contour, we’re reshaping education, one student at a time. Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential. Since 2020, over 10,000 students have trusted Contour to guide their academic journey, and we’ve grown to over 300 team members. We’ve produced hundreds of 99 ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia. Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning. Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential: Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English. Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100 medical students. Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage. This is Contour. Built by students, for students. What You Will Do Multi-Site Management & New Campus Launch Lead your portfolio of Contour campuses, driving a continuous uplift of operational standards, team performance, and campus presentation. Project-manage the launch of new Victorian campuses, from site fit-out to opening day, ensuring 100% readiness on day one. Own the operational rhythms that drive growth across all sites, new and old. You will ensure that exceptionally smooth operations and a premium, hospitality-grade experience are the default, leading directly to student retention and word-of-mouth referrals. Partner with Academics, People & Culture, Marketing, Tech, and the National Campus Ops team to execute new launches and roll out improvements across the entire VIC network. Operational Excellence Own daily operations across your portfolio of campuses: class readiness, rostering, reschedules, attendance, inventory, and service operations (phone, email, text, in-person). Audit all sites regularly against the Campus Ops Playbook; close gaps fast; feed improvements back into the national standard. Keep all campuses beautiful: safety, compliance, maintenance, hospitality-grade presentation, and alignment with Contour's brand. Leadership & Team Building Hire, onboard, coach, and mentor high-calibre Service Team Members & Campus Leaders. Create a culture of kindness, responsibility, continuous improvement, and unity across multiple sites, with standards that are loving but uncompromising. Be a trusted partner to tutors: classrooms prepped, resources perfect, tech ready. Every class, every time. Student Experience Own student & parent experience across your region: walk-in conversion, NPS, referrals, and event execution like mock exams. Work with Enrolments Team to create new classes in line with demand and utilisation. Grow proactively, not reactively. Resolve escalations with empathy and precision; protect the brand and relationships. Continuous Improvement Ship meaningful service improvements (automation, workflow, environment, or rhythms) that can be scaled across the VIC network. Ship meaningful campus improvements across facilities, maintenance, compliance, and cost control. Partner with founders & senior leadership to implement strategy and growth initiatives. What You Will Bring Minimum 3 years of experience in multi-site or venue leadership in education, hospitality, retail, fitness. Anywhere premium service and tight ops matter. People leader: recruits well, coaches hard and kind, builds capability and pride, and can manage leaders. Operator’s eye: you notice the 1% details (chairs straight, print packs perfect, lighting right) and the 10,000-foot flows (schedules, staffing, cost lines). System thinker: turns chaos into checklists, reports, rituals, and dashboards with sound project management skills. Solution-oriented: flexible, proactive mindset with first-principles problem-solving. Extreme ownership: proactive, accountable, allergic to “near enough.” Mission fit: deeply aligned with reshaping education, one student at a time. Bonus points: education ops, franchise/rollout playbooks, new-site openings, CX/NPS programs, light technical fluency (you love automations or data). Why You Will Love It High-impact role in our home state: Drive the acceleration of our core Victorian network, the engine room for our national expansion. Leadership growth: We are growing from 6 to 10 Victorian campuses this year alone. As we scale, this role can grow into State Operations Leadership or national-level roles. Competitive package: Competitive salary, benefits, EAP, birthday/loyalty leave, and the satisfaction of work that compounds and makes a real impact in students' lives. How to Apply If you're a builder-operator who wants to manage a high-growth, multi-site network and help us scale our home-state advantage, we want to meet you. Apply with your CV and a short paragraph about why you’d make an exceptional Area Manager. Contour is an equal opportunity employer and welcomes applications from all backgrounds.