EMPLOYMENT

Troocoo Troocoo is currently supporting with a valued Queensland State Government client to recruit a passionate Customer Experience Officer (AO2). This is a full-time temporary labour-hire roles through to 30 January 2026, offering $36.45 per hour super. Please note: This position will work across Alexandra Hills, Mount Gravatt and Loganlea sites. To be considered, you must be able and willing to rotate between sites on a rostered basis. The Opportunity As an AO2 Customer Experience Officer, you’ll be the first point of contact for customers - providing high-quality, face-to-face support for enquiries, transactions and general service needs. This role is perfect for individuals who thrive in people-focused environments and enjoy helping others. Key Responsibilities Managing a high volume of face-to-face student enquiries in a fast-paced environment Delivering warm, professional and solutions-focused customer service Listening closely to student needs and providing accurate information and advice Processing applications, forms and service requests with a high level of accuracy Educating students on available services, programs and pathways Maintaining a positive, calm and approachable presence at all times What We’re Looking For To be successful in this role, you will ideally bring: Strong face-to-face customer service experience (retail, hospitality, community services, front-of-house, reception, etc.) Exposure to a corporate or administrative environment, or confidence working with multiple systems Experience in student services, education, training, or similar people-focused settings is highly regarded Excellent verbal communication and rapport-building skills Strong attention to detail and ability to manage competing enquiries Tech-savvy and quick to learn new systems Ability to work across multiple campus locations Candidates on Working Holiday Visas are also encouraged to apply You must be able to pass a National Criminal History Check. If this sounds like the perfect next step for you, please apply now with an updated CV. Please note that only shortlisted candidates will be contacted.