EMPLOYMENT

As a Service Officer, you will work in a collaborative team environment to deliver excellent client service through various mediums including telephone, face-to-face, in writing and online. You will adopt a client-centric approach when supporting our clients to receive their correct entitlements and meet their obligations. Your typical day as a Service Officer may include:- Assessing client eligibility for exemptions- Reviewing legislation and documenting decisions- Reviewing and responding to client correspondence received via online and email enquiries - Answering client phone calls and applying revenue rules and processes to resolve enquiries, ensuring a positive client experience. To be successful in the role, you will need to demonstrate:- Persistence, resilience, and negotiation skills. - A working knowledge of digital and data technology/systems.- The ability to interpret and apply legislation and/or policy or the ability to rapidly acquire this capability. Joining QRO you will have opportunities for continued learning, growth and career development. To find out more about working for QRO please see attached candidate information pack. Queensland Treasury is committed to building an inclusive and diverse workforce that reflects the community we serve and treating all applicants equitably. This starts with recruitment, including making reasonable adjustments to support applicants at all stages of the process. The methods used in the recruitment for a role may vary, but the sorts of processes used may include: application form, resume and cover letter, online cognitive testing, work test, written response task, assessment centre, in-person or video interview. We welcome applicants to share with the contact officer any health condition, disability and/or cultural/linguistic background, so that we may make any necessary adjustments to enable you to equitably participate in the recruitment process. If you are interested in this role - click 'Apply' to view the full advertisement on SmartJobs, including the role description. Applications may remain current for 12 months after the closing date of the vacancy and may be used to fill identical or similar roles. Please note: Shortlisting for this process will commence at the end of January 2026. Job Ad Reference: QLD/673896/25 Closing Date: Thursday, 15 January 2026