EMPLOYMENT

About the role To provide relief assignments for planned/unplanned leave for administration officers within Specialist Outpatient & Ambulatory Services to enable the continuation of the provision of administrative support and functions to staff, patients and visitors to facilitate effective clinical service delivery. Providing an efficient booking service for all patients and provide efficient utilisation of booking time available for Consultants and Clinicians. This position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude. About you Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values: * Fulfil the responsibilities of this role in accordance with Queensland Health's core values, as outlined above. * Demonstrates a strong understanding of the Queensland Health Specialist Outpatient Implementation Standards (SOSIS). * This position will provide administrative support to services in Specialist Outpatient & Ambulatory Services such as Outpatient Reception/s, Outpatient Call Centre, Booking services, Oncology, Antenatal and Allied Health services. * This position requires a high level of flexibility and varies regularly according to daily operational requirements. * Proficiently complete functions associated with the bookings for procedures/appointments, managing procedure/appointment cancellations, confirmations, rescheduling and removals from the waiting list/clinics using the relevant information systems ensuring alignment with the Implementation Standards and seeking involvement of Clinicians as necessary. Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide. Applications from Aboriginal and Torres Strait Islander people are encouraged and welcomed. Benefits when working for us * Rewarding career and development opportunities across a wide range of clinical and non-clinical areas * Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance * Flexible working arrangements and competitive salary rates with annual incremental increases * Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED