EMPLOYMENT

Inner Eastern, Melbourne VIC

Full time

OTE of $100,000! (including salary + commissions)

An exciting opportunity exists for an experienced Service Advisor to join the team at the Autopact Victoria Group in one of our Eastern Suburb franchise sites. As a Service Advisor for Autopact Vic you are part of the larger Autopact Group, which is one of Australia's largest automotive dealership groups with 27 dealerships along the eastern seaboard, representing 36 of the top car brands in Australia.

Our mission is “For everyone to Drive Away Happy, every time". This mission applies not only to our customers - but also to our employees, suppliers, and business partners.

This opportunity is ideal for a customer-focused applicant who will demonstrate a professional approach, passion, a willingness to follow process and an eager attitude to provide an exceptional experience for our customers.
 

Responsibilities will include:

• Greeting and serving customers for the service department. 
• Advising customers on vehicle updates regarding repairs or servicing. 
• Follow manufacturer and dealership warranty policies effectively and efficiently. 
• Planning, directing, monitoring and controlling various activities of the Service department, under the guidance of the Service Manager.
• Coordinating daily service appointments.
• Accountability to meet individual and team targets.
• Managing customer expectations.
• Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
• Next day appointment preparation.
• Effectively booking customers vehicle services in via email, phone or face-to-face.
• Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop. 
• Promptly invoicing customers.
• Effectively address customer concerns.

Our ideal candidate will possess the following:

• The ability to explain the value of services and repairs.
• The ability to work cooperatively in a team environment and autonomously. 
• A genuine care for external, and internal customers and the ability to de-escalate unhappy customers.
• Be extremely organised with strong time management skills.
• Previous experience using Era Power DMS (highly regarded).
• The ability to work in a fast-paced environment.
• Strong computer and literacy skills.
• A passion for the automotive industry.
• A high level of personal presentation is a must.
• A manual driver's licence is essential. 

This role offers: 

• On-track-earnings of $100K!
• Industry-leading, uncapped commission and bonus earning potential.
• Friendly culture with experienced and supportive management and many long-term staff.
• You will be joining a national company with a clear and defined career path for those who want to progress to the next level.
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
• Extra opportunities to earn referral bonuses.

 If you've been looking for that long-term opportunity to be part of a high-performing business that looks after its people the way it should, don’t hesitate to apply!

If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume.

Autopact Victoria, as part of the Autopact Group, is an equal opportunity employer that values diversity in the workplace, we encourage all to apply. We offer excellent working conditions, benefits and the opportunity to join a business that provides a supportive working team environment. 

Please note that only successful applicants will be contacted.