EMPLOYMENT

Inner Eastern, Melbourne VIC

Automotive Trades (Trades & Services)

Full time

An exciting opportunity exists for a Trainee Service Advisor to join the team at Autopact Vic with one of our franchise dealers. As a Trainee Service Advisor with Autopact Vic you are part of the larger Autopact Group, which is one of Australia's largest automotive dealership groups with 27 dealerships along the eastern seaboard, representing 36 of the top car brands in Australia. 

Our mission is “For everyone to Drive Away Happy, every time". This mission applies not only to our customers - but also to our employees, suppliers, and business partners.

This opportunity is ideal for a customer-focused Trainee Service Advisor who can deliver an exceptional customer experience. This is a fantastic opportunity and a chance to further your career in the motor industry. 
 

Responsibilities will include:

• Greeting and serving customers for the service department. 
• Advising customers on vehicle updates regarding repairs or servicing. 
• Follow manufacturer and dealership warranty policies effectively and efficiently. 
• Planning, directing, monitoring and controlling various activities of the Service department, under the guidance of the Service Manager.
• Coordinating daily service appointments.
• Accountability to meet individual and team targets.
• Managing customer expectations.
• Ensure customer satisfaction is achieved on a daily basis through excellent customer service.
• Next day appointment preparation.
• Effectively booking customers vehicle services in via email, phone or face-to-face.
• Preparing Repair Order and Job Sheets in preparation of customer requests to be executed through the workshop. 
• Promptly invoicing customers.
• Effectively address customer concerns.

Our ideal candidate will possess the following:

• A passion for the automotive industry.
• The ability to work cooperatively in a team environment and autonomously. 
• A genuine care for external, and internal customers and the ability to de-escalate unhappy customers.
• Be extremely organised with strong time management skills.
• The ability to work in a fast-paced environment.
• Strong computer and literacy skills.
• A high level of personal presentation is a must.
• A manual driver's licence is essential. 

This role offers: 

• Excellent remuneration, with the opportunity to earn commission and bonuses after your traineeship.
• Friendly culture with experienced and supportive management and many long-term staff.
• You will be joining a national company with a clear and defined career path for those who want to progress to the next level.
• Our staff and their families enjoy access to benefits such as discounts on vehicles, finance and servicing, discounted health insurance and access to our Employee Assistance Program.
• Extra opportunities to earn referral bonuses.

If you've been looking for that long-term opportunity to be part of a high-performing business that looks after its people the way it should, don’t hesitate to apply!

If you have the drive and ability to be an important key function of this successful team, you are encouraged to apply by forwarding a cover letter and your resume.

Autopact Victoria, as part of the Autopact Group, is an equal opportunity employer that values diversity in the workplace, we encourage all to apply. We offer excellent working conditions, benefits and the opportunity to join a business that provides a supportive working team environment. 

Please note that only successful applicants will be contacted.