Customer Service Officer
The Company This organisation prides itself in offering value added Australian products. Using high quality Australian product, this company offers reliable products to a broad range of industries including the industrial, food, stockfeed, hide and pool sectors. The Role To establish and maintain customer relationships by exceeding customer expectations of service in line with company values and procedures.
Taking a large number of inbound calls, assisting customer with queries Providing requested information to customers in regard to their accounts Contact point and follow up for customer queries/complaints Maintain positive relationship with all customers Support the Sales team by providing information/assistant as required Liaise with relevant internal departments to resolve customer account queries & issues Liaise with relevant departments regarding stock availability and delivery issues Provide support to export, freight and logistics departments as and when required. Manage processing credit requests Data entry This role will start immediately, after a few days in the office training (CBD), will be working from home for initially 5-month period with ongoing potential About You To be successful in this position you will have the following skills: Experience in a customer service or contact center environment. Microsoft Dynamics AX experience Excellent communication skills - written and verbal.
Excellent telephone manner. Problem solving skills. Ability to achieve and exceed targets.
Ability to work as part of a team Conflict resolution. Complaint resolution. Apply Today Please send your resume by clicking on the apply button.
Learn more about our Melbourne recruitment services: http://www.roberthalf.com.
au/recruitment-agency-melbourne Job Reference No: 06810-0011573152.