Client Services Manager
Hindmarsh location Permanent Fulltime On-going career development About the Role Australian Green Clean has had an exciting opportunity for a Key Client Services Manager to join our Head Office in Hindmarsh. This key client-facing and people management role, responsible for delivering operational requirements of contracts, including; building and maintaining client relationships, management of site supervisors with field reports of up to 100 and meeting contract budgets. A fast-paced role, requiring a ‘Make it Happen’ attitude and exceptional client & organisational skills.
This is a permanent fulltime position with occasional after-hours required, such as responding to urgent client and employee requests. Key Duties & Responsibilities Manage day to day operations to deliver key customer, budget & GP goals Develop strong client relationships Determine staffing requirements and interview, hire and train new staff Lead and manage supervisors and staff, prepare work schedules and assign specific duties Prepare client proposals and assist with tender responses Implement and manage WH&S practices to achieve zero LTI’s Monitor individual and team performance and workload and take action to address identifiable learning & development needs Proactively manage HR and employee performance issues, with a focus on productivity improvement Support supervisors and staff by building required competencies by training, providing feedback, managing behaviours and performance gaps Ensure services are provided to the highest standard and with staff speedily resolve issues Why Join Us? Form part of a closely-knit, high performing team with a 10/10 culture We will train you to be the best at what we do Attend some of the most iconic events across Australia What do we require from you? Demonstrated experience in employee management, account management and operations management Industry experience in cleaning services, waste management or hygiene is highly advantageous but not essential Proficient in MS Office programs: Word, Excel & Outlook and apps Ability to develop strong client relationships High level of initiative and problem-solving skills Ability to work independently and collaboratively in a team environment Exceptional attention to detail & organisational skills Sound practical understanding of WH&S processes Strong communication and negotiating skills Able to undertake flexible hours of work including after-hours work and overtime as required About Us Our vision is to make the world more livable and we pride ourselves on being the market leaders in delivering sustainable, reliable, quality and affordable cleaning and waste management services. In doing so, we are limiting waste going to landfill and toxic chemicals being used throughout Australia.
We have grown our portfolio of clients to include commercial premises, major festivals, events, venues, stadiums as well as providing sustainable consumables and washroom suppl....