Field Technical Support
Job description Long Term Engagement – Initial 12 month engagement Live locally – Melbourne offices Agnostic technical role – field and desktop support About the company: Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe. Green Light is on the lookout for an experienced Technical Support Engineer to provide services with our Sydney consulting team.
We require people who have excellent communication skills and a passion for helping people with their IT related queries. The Technical Support Engineer will be providing support in Service Desk, Network Monitoring and Management, Server Management, Desktop Management and Infrastructure upgrade projects The Technical Support Engineer will be self-motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites.
Responsibilities: Supporting desktop infrastructure and services including Hardware, OS, Software etc. Investigate and diagnose and escalate the fault through to the appropriate group for problem resolution as per escalation matrix with all technical data via tools like ITSM, ServiceNow. Maintenance of physical infrastructure including desktop, telephony, printers and video conferencing equipment.
Build and strengthen working relationship with relevant network escalation groups to assist in effective resolution of customer faults. Assisting with Customer Device and Application Configuration. Working with customers/employees to identify problems and advising on the solution.
Requirements: Demonstrated experience in I.T Service Desk (Helpdesk or similar). Strong working knowledge of Microsoft applications – Active Directory, Exchange, Office Understanding of networking principles i.
e routers, switches, servers and virtualisation and experience troubleshooting connectivity issues. Ensure all client interactions are catalogued in Service Management tool. Experience with troubleshooting mobile devices, including Windows, iPhones and others.
Demonstrated highly developed analytical, problem-solving and organisational skills. Demonstrated ability to troubleshoot and implement creative solutions. Excellent telephone, client service, interpersonal and communication skills.
Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment. Understanding of ITIL process or previous experience in ITIL environment is highly advantageous. Culture: Innovative and continually improving technical environment Agnostic technical professionals with specialities across multiple platforms – be challenged by a high availability, significant enterprise-sized end customer Collaborative work environment Ben....