Principal Consultant People Care
CommBank’s People Care team is a newly formed function within Group People Services (HR). Our purpose is to reduce the impact of work related and non-work related injuries and health conditions on our people, our business and our communities. People Care partner with injured and ill employees to provide mental, emotional and social wellbeing support designed to help people get back to full participation in work and life.
Your Team: A crucial component of this role is further developing the operational aspects of People Care, including its model of service, tracking of financial and non-financial performance indicators and ensuring effective governance and risk management. Your Impact: The purpose of this role is lead the People Care function reporting to the Group Manager, Governance and Projects leading a team of approximately 15 people. Role Responsibilities Lead CommBank’s People Care function, including further developing systems and processes to improve the Group’s approach to reducing unplanned absenteeism, incidence of serious claims, incidence of lost time claims and their overall impact on our people and business.
Lead and build a high performing team of People Care consultants and specialists, including coaching and development. Delegated responsibility for the CBA Group’s Self-Insurance licenses (rehabilitation) including accountability for license compliance and performance as well as all aspects of reporting, governance, assurance and other license maintenance activities. Develop and track financial and non-financial performance indicators and measures to demonstrate People Care performance and ongoing return on investment.
Undertake strategic analysis of case management and program metrics to develop world class initiatives designed to improve injury and illness outcomes for our people and business We're interested in hearing from people who have: Demonstrated experience delivering consistent and positive results in the field of workplace rehabilitation, injury management and/or early intervention Experience leading and building high performing teams Expert-level case management skills and experience Well-developed network of GPs, Specialists and allied health practitioners Experience developing and leading clinical research including developing research methodology, undertaking statistical analysis and preparing written and verbal reports Strong commercial acumen including demonstrated experience developing and delivering operational efficiencies, developing and tracking non-financial performance indicators and ensuring effective governance and risk management Tertiary qualifications as an Occupational Therapist, Physiotherapist or equivalent allied health profession Hold a current and valid Drivers’ License Please note we are open to considering flexible locations across NSW, Victoria & Queensland Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. Ou....