Operations Manager - Jobactive
Who Are We? Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment. Ability Options is committed to a workplace culture that recognises individuality, diversity, equity and human rights.
We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability. The Role An exciting opportunity has become available for an experienced Operations Manager within our Jobactive area of the business. This position will be located at our Bella Vista head office and reporting to the Chief Operating Officer within Employment.
As the Operation Manager for Jobactive you will work with a diverse range of people, whilst leading and managing Ability Options Jobactive Service and Contract. As the Operations Manager of Jobactive, you will be responsible to: Lead and manage Ability Options Jobactive Service and contract. Plan and deliver the organisation’s strategic improvement, growth requirements and operational delivery including customer experience, efficiency of service and star ratings Be a dynamic leader of our Jobactive Managers, their teams and lead and support them to deliver growth and excellent service as well as achieving outstanding performance outcomes to customers and funders.
Be a key member of the Ability Options Leadership Community contributing to delivering our Vision, Mission and Values through ensuring enhancement to Ability Options’ current program service offerings and delivering our Strategic Plan. Design and lead the bid strategy for 2022 employment services. With this position reporting directly to the Chief Operating Officer of Employment, you will have great visibility over the project and ability to help direct the Jobactive business.
To be successful in this role you will be: Relevant tertiary qualifications Relevant senior sector experience and exposure including management, growth, as well as improvement Proven track record in delivering projects from start to finish Experience in leading and developing successful, values driven teams Knowledge of the Quality Assurance Framework and ISO9001 standards Strategic planning, administrative, organisational, budgetary and reporting skills Minimum of 2 years’ experience within similar position Experience at a senior level managing Jobactive program Experience in business improvement processes Why Work for Us? When you join Ability Options you will experience a vibrant, values driven team who are passionate about enhancing people’s lives through long term meaningful employment. In return for your skills and experience you will receive: Great salary packaging options. A great and supportive workplace environment....