Technical Operations Engineer
Gain experience from talented people in a collaborative, supportive environment Learn new open source technologies, work in a start-up culture Join a successful, growing company with strong career and learning opportunities About Instaclustr Instaclustr is the open source as-a-service company, delivering reliability at scale. We provide support for cutting edge open source technologies (Cassandra, Kafka, Spark, Elasticsearch) to our customers around the world. You'll deliver high quality solutions to challenging problems, and your ideas and perspectives will be valued and make a difference.
Since being founded in 2013, Instaclustr has grown strongly, with over 150 customers worldwide, and over 3000 nodes under management. The Role Our TechOps Engineers are the frontline team keeping our large fleet of cloud-hosted Apache Cassandra, Kafka, Spark, and Elasticsearch clusters up and running. Every day you will diagnose and solve challenging and interesting technical problems providing a service that is relied on by some of the leading global names in tech to deliver for millions of end users.
But I don't know Apache Cassandra or Kafka or Elasticsearch Don't worry, we'll teach you. We're hiring talented engineers with strong core IT skills that love to master new technologies. Not only will you be learning from some of the best and brightest minds in the field, you'll even get the opportunity to take it one step further and be paid to contribute code back to the Apache open source projects.
I'm interested. What else will I be doing? • Provide expert operational support to our nodes running in the cloud (AWS/Azure/GCP), using technologies such as Linux (CoreOS, Ubuntu), Docker, and languages including Java, Python and bash. • Responding to customer queries and incidents, diagnosing and solving complex technical issues by liaising with customer’s engineers on Apache Cassandra, Apache Kafka, ElasticSearch and other supported technologies and maintain a high standard of customer communication • Investigate issues and apply standard maintenance procedures to optimize the performance and stability of production systems • Undertake complex cluster operations such as migrations, upgrades and maintenance on our fleet of 3000 nodes • Develop and continually improve our suite of internal automation tools, applications, and processes • Liaise with the development team through all stages of the development cycle to ensure proper release processes/procedures are being followed • Be a proactive, reliable and supportive member of the TechOps team, and participate in a 24/7 rotating shift roster Skills & Experience We're looking for smart engineers with exceptional communication skills, a positive attitude, and a passion for IT and learning new things.
We expect you to be, or quickly become proficient in the range of technologies we use. You must have at least four (4) years working experience in addition to: • Strong knowledge and experience with Li....