Customer Service Officer - Call Centre & Processing

Location Traralgon


Multiple roles available Call Centre roles are temporary (12 months) and 25 hours per week (5-hour shift, 5 days a week on a rotating roster) Processing roles are permanent and full-time Salary is $54,454 base plus up to 15.4% superannuation (this amount is pro-rated for part-time) Based in Traralgon, Victoria (approximately 2 hours east of Melbourne) Anticipated start in November 2020 A future with ASIC means that your work will contribute to ASIC's vision for a fair, strong and efficient financial system for all Australians. We value what you will bring.

We value those with sharp, analytical minds and are open to challenging the way things are done. The team Registry is comprised of seven teams – Communication & Engagement, Legal, Program Delivery, Registry Development, Service Delivery, Service Delivery Support and Workload, Insight & Reporting. These teams provide efficient and accessible business registers that make it easier to do business in Australia.

The role Process documents using policies, procedures and guidelines to meet document performance measures Conduct outbound calling to obtain relevant information to update registers in a timely manner Deliver a professional enquiry service, answering inbound customer enquiries via multiple channels including phone, email and web chat Guide customers to appropriate information resources, assisting them to transact online and educating them about ASIC services and our website About you Secondary education certificate or diploma. Experience in customer service and working in a team environment. Experience in data entry using a variety of software applications.

About ASIC ASIC is Australia's integrated corporate, markets, financial services and consumer credit regulator. ASIC has a broad mandate. We are a regulator; a policy advisory body; a consumer protection agency; a licensing body; a financial educator and consumer advocate; and a company and professional registry.

And we are a law enforcement agency. This work is directed to one principal aim: to realise ASIC's vision for a fair, strong and efficient financial system for all Australians. Underpinning ASIC's vision is the recognition that every cent in the financial system is other people's money.

A future with ASIC means that your work will contribute to achieving ASIC's vision. ASIC is committed to a providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. Indigenous Australians are encouraged to apply as well as applicants from all backgrounds and with different abilities.

To work with us, you must be an Australian citizen, and be prepared to complete an ASIC Suitability and Baseline Assessment which is issued ASIC's Personnel Security Team. Please view the position description for more information or click ‘apply' to start your application..

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Work Type

Full Time


4 Sep 2020


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