Team Leader - Wrap Client Services
Back to job search Team Leader - Wrap Client Services Adelaide, Albury, Brisbane, Canberra, Melbourne, Newcastle, Perth, Sydney Apply now Refer someone Act as the voice of Macquarie and help lead our team who are providing the first point of contact for client queries, and providing solutions to make a better customer experience. As a Team Leader you will be responsible for the productivity, effectiveness and continuous improvement of your team by providing ongoing development, coaching and direction to your team members in order to meet objectives and SLA’s. You will take ownership of regular performance activities, cascade key messages throughout your team to ensure a knowledgeable workforce as well as managing client escalations to ensure customer experience is premium.
Other responsibilities include actively managing call queues to ensure same day service, completing call and quality monitoring and ensuring all regulatory requirements are observed. You will be managing a team of consultants, specifically working within our Wrap client experience team, so experience working within a wrap environment is essential. Ultimately you are a people leader; someone who can comfortably provide the support, advice and development to a team of hard-working individuals in order to create an environment that works effectively.
You will join us with a mixture of team management skills, professional communication, strong attention to detail and the passion to lead and develop a team. In return, we will enable you to develop your skills, as well as providing a diverse and inclusive environment where you will be comfortable in bringing your whole self to work every day. If this role sounds like you, please apply via the link below.
About Banking and Financial Services Banking and Financial Services is Macquarie’s retail banking and financial services business, providing a diverse range of personal banking, wealth management, business banking and vehicle finance products and services to retail clients, advisers, brokers and business clients. Our commitment to Diversity and Inclusion Macquarie understands the importance of diversity and inclusion - our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings.
The one thing we all have in common is our focus on high performance. If you're capable, motivated and can deliver, we want you on our team. We recognise that flexibility comes in a variety of forms.
Talk to us about what flexibility you need. Apply now Refer someone About Macquarie A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empo....