The purpose of this role is to provide a high level of business and technical consultancy in all areas of Telecommunications (Telco), and Information Communications Technologies (ICT) to customer accounts. Our successful candidate will exhibit in-depth technology and business knowledge across a range of industry segments and technology specialties within the Telco and ICT space to deliver solutions to Optus customers. The role will place a strong emphasis on the value proposition of ‘enterprise-wide’ solutions to address a customer’s varying business needs.
You’ll have a strong pre-sales background in the areas of telecommunications, information technology, applications and implementation/migration challenges across a range of industries and markets. They must be capable of developing innovative / complex ICT road maps, articulating the plan and influencing customer senior management both externally and internally. The role is responsible for providing direction and leadership to technical teams, potentially drawing on expertise from the broader Optus business when targeting major opportunities and developing associated proposals.
This will include being responsible for supporting complex major accounts whose commercial needs require sophisticated, innovative and integrated business solutions. As the overall solution owner for all streams of a major customer engagement, covering ongoing relationship and major offer stages: Ongoing relationship: providing professional enterprise-wide design and consultancy services to develop innovative ‘whole-of-business’ relationships on an ongoing basis, to address customer business requirements through technology, application and services Offers stages: providing major solution offers (bids), covering technology and commercial ownership, and is instrumental in defining the winning business-to-technology value proposition. The role will be extensively customer facing and require a strong rapport with the customer with extensive experience of presenting to the C-level executive, contribution to proposal authoring and innovative thinking.
The position provides a key link between the sales process, product capability owners, and implementation teams. About You: You bring substantial working in the communications & Information Technology industries providing pre-sales technical and consulting support with broad-based ICT/Telecommunications systems design background with detailed understanding of enterprise-wide system architecture and service management methodologies. Additionally, you will also possess of the following; Understanding of industry trends and directions (local and international) Relevant vendor and industry certifications.
E.g. Cisco Ability to recognize and analyse the customer’s business needs and translate them into relevant ICT solutions.
Be able to articulate the value proposition to the customer Experience in the development of long-term business relationships and developing strat....