Chartwell’s philosophy centres on providing tailored, boutique and unique hospitality solutions to the education market. We are passionate about challenging the traditions of these environments by delivering innovative and quality hospitality solutions that reflect the high-street expectations and idiosyncrasies of our market. The Position As the Operations Manager – Independent Schools NSW, you will be responsible to lead the Site Management teams to grow the Chartwells Operations business successfully.
As an experienced operator, your emphasis will be on creating amazing customer experiences in conjunction with running a tight commercial operation. Whilst understanding the nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the entirety of the Compass Group experience is conducive to success in this position.
Local and interstate travel in this role will be required. Key Duties Providing leadership to the onsite team across Retail, Venues, Restaurant and Accommodation services Leading and driving new site mobilisations Building and leveraging effective stakeholder relationships to achieve business objectives Fostering a high-performance culture through continuous improvement and innovation Driving operational efficiency that maximises financial results through conversion of business strategy to operational models Effectively oversee multiple sites/operations to ensure that they're performing to the highest standard including performance within budgets, management of safety outcomes and improved employee capability and engagement Actively manage and empower team members by providing them with the correct amount of support and development to optimise performance, deliver annual budget and facilitate growth Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customers Firmly making your mark on the business; creating an inclusive, imaginative and inspiring environment which both employees and customers alike will benefit from Championing safety culture & performance Get the best out of every team member by listening, coaching, supporting and developing them to optimise performance, deliver annual budget and facilitate growth. Create an inclusive, imaginative, inspiring environment where everyone works together to enhance the customer experience Local and interstate travel in this role will be required The Person Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essential Highly developed commercial skills with experience managing complex contracts and/or P&Ls Is uncompromising in the pursuit of high levels of customer satisfaction to deliver a 5....