Technical Support Engineer â€“ Enphase
Job Title: Technical Support Engineer – Enphase Salary: $75,000 - $85,000 plus super Content: GET READY FOR THE FUTURE OF ENERGY Metro Solar is Australia’s largest Enphase installer, installing more microinverters than our five major competitors combined. We have installed over 60,000 microinverters to date. Our microinverter system is profoundly changing the way solar systems function, and as a result, changing the solar industry itself.
Enphase Energy is applying innovation making them the world leader in microinverter technology and transforming energy generation and management forever. Enphase is one of the fastest growing and most dynamic energy systems in the world. By combining the power of solar energy and the proven advantages of communications technology, Enphase Energy makes solar power systems productive, reliable, smart and safe – increasing the energy harvest of solar systems by up to 25 percent.
DO YOU WANT TO HELP CHANGE THE WORLD? READ ON … If you are an experienced Technical Support Professional who is familiar with Enphase products and microinverters, Metro Solar may be the place for you Our Technical Support Engineer – Enphase position will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation or a blend or variables. WHAT YOU CAN LOOK FORWARD TO: ? Supporting and troubleshooting the integration of solar systems in home and business premises ? Implementing and troubleshooting installation of microinverters and its data conversion through Envoy into the Enlighten software interface ? Answering inbound phone calls and responding to inbound emails to provide customer support ? Conducting remote troubleshooting of Enphase products ? Providing pre-sales information about Enphase sites as needed ? Documenting all activity in a central CRM/HelpDesk software platform. Troubleshooting basic technical issues related to Enphase installations ? Escalating complex issues to external Australian Enphase CS Team ? Coordinating with Enphase Engineering with tracking of field issues, and subsequent product modifications, logging product bugs in a central database.
Assisting other team members with troubleshooting and/or administrative tasks as needed ? Participating in ongoing training/education of industry standards and Enphase product- specific information ? Troubleshooting, approving and executing warrant claims ? Following departmental conventions and procedures ? Professionally represent Metro Solar and Enphase via all communications mediums ? Abiding by all company policies and standards of conduct in accordance with Metro Solar and Enphase Energy expectations ? Performing other duties as assigned MINIMUM REQUIREMENTS: ? 2-3 years of relevant industry experience ? Relevant technical training or certification (Engineering or Software Engineering preferred) ? Experience working in a fast-paced technical support or customer service pos....