Quality Assurance Specialist

Location Matraville, NSW, 2036


Growing and evolving company with endless opportunities Digital First, Data Driven People Business High performing team culture We are looking for an experienced Quality Assurance Specialist to work with our clients and team members in managing claims end to end. Central Claim Central is a rapidly expanding Insurance technology, data insights and claims services business. We are currently working with a global distribution network to expand our footprint both nationally and internationally.

We offer a progressive and dynamic culture that is built on innovation, creation, collaboration and thought leadership. The Opportunity Auditing and monitoring the performance of the various teams and functions in the business involved in the end-to-end management of claims. Analysing our findings and data captured by the business to identifying areas of risk to our business.

Providing feedback reports to the Quality Assurance Team Manager, managers of other departments and individual team members (as required and appropriate); highlighting where risk has been identified and opportunities for improvement exist. Supporting the business in the implementation of improvement initiatives. Providing coaching to individual team members, and feedback to management on performance or compliance breaches (in conjunction with the appropriate / respective team managers), as appropriate.

About you Understanding of construction and insurance terminology. Efficient time management and organisational skills. High attention to detail.

Effective communication skills; both written and verbal. Ability to understand skills gaps and remediate by coaching and mentoring. Positive and personable.

Ability to review data and draw out problem’s analysis and solutions. Intermediate computer skills; particularly Excel. Proactive and results driven.

Ability to travel when required. If you like the idea of being part of a revolutionary international company with an energetic environment that supports the need for flexibility and autonomy then Apply Now.

Claim Central
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8 Sep 2020


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