jobactive Placement Consultant
MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.
The jobactive Placement Consultant Level 1 is responsible for ensuring efficient and effective delivery of assistance and advice to MAX Employment customers who are fully eligible for Employment Services support. In addition to the above duties, as a jobactive Placement Consultant Level 2, you will be able to handle more complex cases and customer servicing functions. You will operate at a higher skill level and may have supervisory responsibilities.
Incumbents may be required to focus on one aspect or perform a variety of activities listed under Key Responsibilities during the course of their employment. Manage Caseload Interview customers and arrange ongoing training and development activities, monitor customer’s attendance at appointments and participation in activities Manages the customers and ensure the right assistance from other team members and partners Collaboratively develop and review customer Job Plans Liaise with external service providers Arrange concurrent servicing where possible Monitor customer progress in employment and education Coordinate and monitor effectiveness of support Ensure all KPI’s are met including targets, outcomes, claims and all service requirements Interview new MAX Employment customers and assessing their need for ongoing training and development needs that meet the skills and labour needs of employers Confirm the customer’s eligibility for service, confirming their identity and explaining the services that MAX Employment will deliver Monitor customer’s attendance at appointments and participation in activities such as education, training and work experience Ensure that customer file case notes and all other documentation are relevant, and in line with the minimum contractual standards Conduct administrative activities consistent with Employment Services contractual and legislative requirements, and MAX Employment philosophy and quality standards. Employer Liaison/Reverse Marketing Identify and act on employment opportunities for customers through liaison and negotiation with Companies, Industry and Community organisations Negotiate employment opportunities with employers and promoting customers for vacancies Promote MAX Employment services and maintaining a high profile and professional company image Source suitable customers for referral to job vacancies and build effective business relationships with employers Manage active vacancies generated by either the Account Manager or via direct employer listing Undertake an effective screening and shortlisting process by understanding the vacancy requirements and matching the most suitable customers by reviewing the j....