Member Support Representative
Fixed term contract until Jan 2021 Part time Evening Hours 4pm -8pm Wellington Office We are a professional membership body supporting 120 000 diverse, talented and financially astute members. We employ over 350 people in 14 locations across Australia, New Zealand, UK and Asia. When you join us, you have an opportunity to develop great skills & strong networks and do something different and fresh with your career.
We are a small contact centre team of member support representatives based in Wellington. We answer calls and cases from members with the goal of improving member engagement through first call resolution. The Opportunity Delivering outstanding customer service Resolving member issues on the first call Collaborating with other teams for successful outcomes for members Engaging with our members via our outbound calling programme Great To have Excellent customer service skills Learn and develop your skills in the contact centre industry Resolve conflict and complaints with ease Collaborate with other teams within the organization to benefit our members Providing high level customer service to our customers Influencing people to apply a member-centric vision Position description Visit Chartered Accountants ANZ career website https://www.
charteredaccountantsanz.com/about-us/what-we-do/work-for-us What’s in it for you At Chartered Accountants ANZ, we are committed to building a diverse and inclusive workplace reflecting the members we serve. As a value driven organisation, we collaborate for success, through integrity and being accountable for ourselves in the role we play to grow and improve as a team.
Our benefits include Scholarship program, flexible workplace, staff benefits, monthly gatherings and internal Career development..