Client Service Manager
Have you been searching for a role that is rewarding whilst it still challenges you on a day to day basis? Are you a customer service extraordinare who prides themselves in having control over situations and staying calm and collected? Do you thrive in a fast paced challenging environment? This could be your opportunity As a Client Service Manager, you will be working for one of State Government Directorates. You’ll be a part of the team which designs, commissions and manages outsourced services which aim to encompass best practice, respond to community demand, maximise resource recovery and meet budget expectations. As part of the role you will: Manage the database and process requests from internal and external stakeholders Provide administrative support and assistance to the management and staff Produce reports, documents and statistics in accordance with established standards and systems Contribute and conduct data reconciliations to ensure data integrity is maintained Undertake customer and stakeholder liaison and negotiation activities to resolve customer enquiries and complaints To be successful you will have: Proven experience in administrative/customer support roles in the public sector Outstanding customer focus and complaint resolution skills Problem solving skills Demonstrated ability to work with minimal supervision, to exercise initiative, to pay attention to detail, and to prioritise work within tight timeframes in a busy office environment.
Confident level of Microsoft excel skills Demonstrated well developed communication skills, both written and oral Current criminal history check (completed in 2020) Benefits to you: 3 month initial assignment with opportunity for extension Immediate start Competitive hourly rate Current police check will be required for all successful candidates . To apply for this role you must be an Australian Citizen or a Permanent Resident. If you would like to be considered for this position please click "Apply" button and upload your resume.
For more information please contact Hoban Canberra team on (02) 6108 3800..