IT Team Lead - Workplace technology & Business Systems Support
A Team Lead level opportunity to inherit a small team and support workplace technologies, IT operations, as well as internal business systems. This is an IT Team Lead level position looking after the IT Operations and the Service Desk function for the organisation where you would be managing a combination of project and BAU work, along with continuous improvement of the business systems currently in use across the company. To be successful in this role, we are seeking a candidate that brings experience leading and motivating small teams with strong IT support experience across Microsoft technologies, infrastructure and operating systems, as well as the ability to support business applications with high levels of customer service and stakeholder engagement for system related activities.
Day to day responsibilities: Taking ownership of issues escalated to 3rd line support and dealing with external vendors. Guiding and mentoring a small team of experienced Service Desk Analyst’s and Business Analyst’s. Working within the IT Infrastructure team dealing directly with end-users and business stakeholders to support new Infrastructure technologies and services.
Integrate new business applications into the infrastructure environment with a focus towards continuous improvement and assist with implementation activities. Ensure documentation and procedures are always up to date. Patch systems when required to adhere to policy and architectural standards.
Taking part in project meetings with management and senior executives. Dealing with 3rd Party technology vendors for support requirements. Skills & experience required: Proven experience working in an IT Team Leader capacity.
Experience working across IT Operations and Service Desk functions. Experience with managing application support activities for business systems. Excellent relationship building skills to work effectively with internal business stakeholders.
Proven experience with supporting Microsoft Infrastructure technology and operating systems. Knowledge and experience working within the Insurance / Healthcare industries will be highly regarded. A passion for providing high levels of customer service and satisfaction.
This is a highly rewarding career opportunity to secure a position where you'll be given a good level of ownership to perform as a Team Leader working with engaged colleagues and a highly supportive Manager..