Trainee Case Manager



Do you have an customer service background and passion for helping people? Manage a portfolio of personal injury claims Onsite Learning and Development Team EML is a leading Workers Compensation and Personal Injury Claims Management business . Our goal is to help people get their lives back through ongoing support during their return to work journey. Over the past two years, we have experienced continuous growth to now having over 2,400 dedicated employees , alongside the opening of additional four offices.

We foster a learning culture that allows for us to continually invest in our employees ensuring a long term career here at EML. THE OPPORTUNITY As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

This position requires a focus on providing excellent customer service and proactive strategic direction of injured workers current and future treatment requirements. It operates within a high pressured and deadline-driven team environment, relying on pro-active, timely and effective management of Workers Compensation claims. YOUR RESPONSIBILITIES Service- orientated approach that is focused on early intervention and the interests of workers and employers Ensure that active and timely intervention occurs to improve recovery and return to work outcomes Provide workers compensation advice to stakeholders such as workers, employers and providers Assist the worker and employer with the claim process and providing support in the completion of relevant documents to ensure timely access to required services to support return to work and injury recovery Pro-actively proceed with appropriate case management to achieve the optimum outcome of early sustainable return to work for workers with reasonable claim costs ABOUT YOU Managing claims in workers compensation industry Previous allied health background advantageous Customer Service and/or Office experience High attention to detail and organizational skills Effective communication and conflict resolution skills Negotiation and influencing WHAT WE OFFER We stand together as equals.

EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A vibrant, collaborative team culture Great work/life balance and flexibility Onsite Learning and Development Team End of Month Celebration Events 17.

5% annual leave loading We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this is of interest to you, please apply now or for more information/confidential conversation please contact Katherine Romano on k.rom.

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23 May 2020


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