Team Leader - Customer Contact
Remuneration: Level 5 - commencing annual salary $80,170 plus superannuation Closing Date: Sunday 24 May 2020 at 11.00pm AEST No late applications will be accepted. Only applications received via Council's online application system will be considered.
Unsolicited applications from agencies will not be considered. Role OverviewThe Team Leader - Customer Contact position is responsible for managing the daily operation of the Gympie Regional Council Customer Contact Centre by providing strong leadership, supervision and development of the team. The position is responsible for enabling and encouraging all members of the Customer Contact team to exceed customer expectations and to achieve organisational goals whilst assisting in the building of an outstanding organisation.
What we are looking for To be successful in this role, you will need: Formal qualifications or relevant experience in a Customer Contact industry. Experience in effectively overseeing the daily operations of a customer focused team to achieve service targets and efficient utilisation of staff and resources including experience in conflict resolution/management. Well-developed interpersonal and strong written communication skills, with the ability to negotiate outcomes, engage in active listening, consult with a wide range of people at all levels and foster collaboration.
Demonstrated experience in people management, including experience in performance management, on-the-job training and positive coaching. Demonstrated experience in leading and motivating a team. Although not mandatory for the position, it would be advantageous for candidates to have: Resource planning experience.
Understanding and demonstrated experience in Contact Centre analytics Local Government Customer Contact Centre experience. For enquiries about the position please contact Rachel Lethem, Manager - Community Learning and Engagement on 1300 307 800. How to apply Keen to apply? Simply head to Council's website and follow the "Jobs at Council" link to register your interest: www.
au Applications close on Sunday 24 May 2020 at 11.00pm AEST. No late applications will be accepted.
Only applications received via Council's online application system will be considered..