Level 2 Service Desk Engineer and IT Support



Exciting permanent opportunity with a fast growing IT Services firm. Build on your skills and experience, full training provided. Sure, we've got an arcade machine.

We have fresh fruit delivered weekly. We get free coffee and we do a different social activity every month. But we know what you really want.

A place where you can flex your newly acquired technical muscles, be exposed to a heap of different technologies and be guided to find the specialisation you're interested in. You'll work alongside a team of people who were born to grow, want to improve and help clients on their improvement journey. To top it all off, you'll get a healthy remuneration package and we'll fund your education with aligned courses or certifications.

So, what do you need to be successful? Min. 2 years of Service Desk experience, Strong communication skills, Well-rounded technical knowledge, and The ability to keep it cool under pressure. If this sounds like you, we want to chat.

Send through your resume with a cover letter that clearly articulates who you are, what you're looking for and why you think you're the right person for the position. What You'll Do Provide Level 2 Support (sometimes, on-site) to our customers. Investigate and resolve escalated issues.

Deliver exceptional technical support and operate within specific SLA's. Support the professional services team. Manage documentation.

Work as part of a business that is constantly evolving and contribute to our road-map. About You Excellent verbal and written communication skills. Thrive working on concurrent problems, including issue triage and prioritisation.

Obsessive in a good way: will actually solve technical problems (no band-aid fixes) and write clear, concise documentation. High learning agility Experience providing IT support for: Windows desktop and server environments Desktop and printer issues Various Backup and Disaster Recovery Solutions Network and Internet Issues Group Policy, Active Directory, Office 365 Admin Want to learn more about us or our Managed IT Service? Check out our website. https://www.

tekspace.com.au/managed-it-services/ NO RECRUITMENT AGENCIES.

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27 May 2020


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