Casual Customer Service Officer



Property & Facilities Division (P&F) The Property & Facilities Division (P&F) is responsible for delivering comprehensive facilities operations to the University community by using integrated systems and services to support the University's teaching and learning, research endeavours and strategic objectives. To achieve this, and to further improve the environment in which members of the University community study, work and live, P&F provide a range of services of Campus Operations, Infrastructure and Sustainability, Planning and Property and Project Delivery. About This Opportunity Our Customer Service Officers (CSO) are the front line of our service delivery model, tasked with supporting a wide range of stakeholders with queries related to P&F's services.

Practically, this will see our next CSO take on responsibilities such as; creating and processing facilities and maintenance requests; handling enquiries and complaints in relation to parking arrangements and infringements; generate, update and process ID cards for staff and students; answer and respond to customers effectively and efficiently over the phone, in person and electronically. Our next CSO will dive headfirst into this environment, learning a host of relevant software packages (like ARCHIBUS and Oracle CRM, plus others) and swiftly contributing to the continued focus of our team on adaptability, process improvement, and a reputation for customer-centric support. Our office hours are between 8:30am to 4:30pm, Monday to Friday.

This position is located at our picturesque St Lucia campus , renowned as one of Australia’s most attractive university campuses, and located just 7km from Brisbane’s city centre. Bounded by the Brisbane River on three sides, and with outstanding public transport connections, our 114-hectare site provides a perfect work environment – you can enjoy the best of both worlds: a vibrant campus with the tradition of an established university. Our Ideal Candidate You'll have an extensive front line customer service background, with experience in banking, debt collection, utilities and government services (e.

g. TMR, Centrelink), and call centres being highly relevant to this space. Proven skills in communicating with a wide range of stakeholders, with the ability to not shy away from difficult conversations is key.

The ability to swiftly determine the best course of action, and comprehensively communicate that to stakeholders will serve our successful candidate well. You'll be team focused, and adaptable to a variety of situations, environments, and tasks as the function evolves. You'll have a demonstrated ability to manage complex issues and resolve conflicts whilst balancing multiple priorities and ensuring exceptional, professional customer service is delivered across all channels.

You must have ongoing unrestricted work rights in Australia to apply for this opportunity. We value diversity and inclusion, and actively encourage applications from those who bring.

The University of Queensland
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$64,142.01 - $68,091.94


29 May 2020


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