Customer Success Manager



We're looking for a candidate to fill this position in an exciting company in The IT Sector.  Own the complete customer lifecycle of onboarding, adoption, expansion and renewal Strive to continually drive faster "time to value" and improve overall experience for our customers Ensure proper delivery, onboarding and adoption of products and services, conduct ongoing compliance & health checks Discover use cases, uncover business need and drive increased adoption Understand customer's internal business goals, culture and challenges Collaborate internally with Sales & broader cross functional groups to drive continuous improvement & provide a superior customer experience Identify, build and maintain line of business relationships Frequent customer visits to strengthen relationships, conduct gap analysis, report on usage & lead value realization discussions  Minimum 3-5 years of experience in the technology industry Previous Customer Success (or strategic customer service) experience in SaaS based company Strategic thinker, account management, forward looking approach with strong commitment to customer success Laser focus on reducing churn, increased product usage & Spark adoption Strong communication, influence and presentation skills Proven team player and ability to orchestrate value in coordination with multiple stakeholders.

Cisco Systems, Inc.
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17 May 2020


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