Patient Experience Officer
An exciting opportunity exists for an Administration Officer with extensive experience in customer service, with resilience, flexibility, initiative and excellent interpersonal skills, in particular the ability to interact well with all emergency department staff. Employment Type : Temporary Full Time and Part Time Available (until 31 June 2021) Position Classification : Administration Officer Level 5 Remuneration : $33.67 - $34.
47 per hour Hours Per Week : up to 38 Requisition ID : REQ165311 Positions are available at Royal North Shore, Ryde and Hornsby Ku-ring-gai Hospitals. Applicants will need to apply online through the Recruitment and Onboarding System. Where you'll be working Northern Sydney's vision is to be "leaders in healthcare, partners in community wellbeing".
Our purpose is "embracing discovery and learning, building partnerships and engaging our community to deliver excellent health and wellbeing." What you'll be doing The Patient Experience Officer is a passionate, empathetic individual who cares deeply about people, particularly our vulnerable populations. This position is responsible for enhancing communication, particularly between the patient, families, carers and clinical staff" The focus of the role is maintaining and improving the experience of patients/families within our Emergency Departments and/or COVID-19 clinics.
Candidates will need to meet the following criteria: Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrate these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them. Excellent interpersonal skills, in particular the ability to interact well with patients/carers and emergency department staff with demonstrated customer focused service delivery skills.
Demonstrated ability to work independently with minimal supervision Sound negotiation skills and ability to problem solve utilising resilience, flexibility and initiative. Demonstrated computer literacy Need more information? 1) Click here for the Position Description 2) Find out more about applying for this position For role related queries or questions contact Kate Bokenham on Kate.Bokenhamhealth.
nsw.gov.au Applications Close: 22 May 2020.