Customer Service Officer



Seeking Customer Service professionals for a temporary opportunity in State Government- immediate start Your new company The Department leads the delivery of education and development services to children, young people and adults both directly through government schools and indirectly through the regulation and funding of early childhood services, non-government schools and training programs Your new role As a CSO you will provide quality information and advice to the public about Vocational Education and Training options in Victoria via telephone, web chat, email and SMS. You will lead student engagement activities including opportunities to engage and support students via inbound and outbound activities leveraging electronic direct marketing (eDM). Leveraging Salesforce suite of customer engagement tools, you will manage student enquiry management and student engagement opportunities.

Build effective relationships with key stakeholders externally and within Higher Education and Skills Group to ensure that information supplied to the public is up to date and accurate Compile and maintain up to date weekly statistical data. What you'll need to succeed Previous VPS Government call centre experience is highly desirable Experience using TouchPoint telephony software Previous experience using Salesforce is highly regarded The ability to be empathic and understanding towards difficult situations Constantly looks for continuous improvement opportunities and ways to innovate, and encourages others to do the same Prepares briefs, letters, emails and reports using clear, concise and grammatically correct language What you'll get in return An opportunity to work in the comfort of your own home Immediate Start Monday to Friday- Business Hours Competitive hourly rate A commitment made to the your training and development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or e-mail Sarah Armstrong at sarah.armstronghays. for a further discussion on this position. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

SA Licence number : LHS 297508.

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28 May 2020


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