Fraud Assist Consultant
Hays is proud to be supporting NAB in the recruitment of Fraud Assist Consultants. Apply for this job now Your new company To be successful with NAB you will go above and beyond to achieve great results for the customer, the company and yourself. NAB is passionate about diversity and inclusion and will guarantee you are a valued member of their community.
NAB's core values include, passion for customers, will to win, be bold, respect for people, and doing the right thing. Your new role As a part of the Fraud Assist team and NAB, you will be responsible for minimising fraud whilst maintaining exceptional customer service to both internal and external customers. Your main responsibilities will be to: Take inbound calls from NAB customers that are reporting suspicious activity on their accounts.
Apply your exceptional investigative skills to determine any alerts regarding unusual customer transactions to determine if the nature of the transaction is fraudulent. Reassuring the customer and providing solutions going forward. Educating victims on fraud and ways to protect their accounts and information.
What you'll need to succeed We are looking for motivated individuals with: Previous experience in a customer service or contact centre role. Previous exposure to fraud detection or KYC (highly regarded). A genuine passion for customer advocacy outcomes.
Proven ability to work in a team, someone who gets that reward is far sweeter when shared by those around you. A high degree of attention to detail, phenomenal due diligence and sound investigative skills. What you'll get in return In exchange for your commitment, you will be offered extensive training, a great opportunity to learn and develop new skills while enabling you to build a rewarding career within NAB.
NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
SA Licence number : LHS 297508.