User Researcher, EL1
As a User Researcher, you are responsible for helping your team develop a deep understanding of your service’s users, their behaviours and their needs. You will take the lead on planning and carrying out a wide variety of user research activities in line with the DTA’s Service Design and Delivery process. You will contribute to the DTA’s research and design community.
You will do research with a wide range of people in order to ensure an inclusive approach to service and interaction design, and to make services easy for everyone to be able to understand and use. You are responsible for communicating findings back to the whole team and creating actionable insights to guide design..