New Collections Officer Position for Rapidly Growing Non-Bank Lender in Macquarie Park Your new company This company are a rapidly growing asset and equipment lender going through a period of change where they will be looking to scale their growth to the next level. They have big plans for the next couple of years and are creating a number of positions to facilitate this, of which a credit manager is one. Your new role Making calls to locate and contact customers, primarily over the phone in accordance with set KPIs Negotiate Payment Schedules: speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
Maintain Customer Files: keep customer files updated, recording times and dates that contact has been made and noting information that customers have received about their debt. Manage a portfolio of accounts currently in arrears from 1 day to 180 days Inbound and Outbound telephone calls Establish and maintain strong and positive relationships with overdue customers Follow up on broken arrangements and determine appropriate action Resolve disputes and handle objections to payment Maintain detailed and accurate client records Frequent and fast paced skip tracing of uncontactable customers What you’ll need to succeed You will ideally have experience working in a collections or loss recoveries position in the financial services industry. You will ideally have experience with both consumer and commercial products.
It is essential that you have excellent relationship building and negotiation skills. Further, you must have exceptional attention to detail. Lastly, the ability to demonstrate your verbal and written communications skills.
What you’ll get in return You will get to work in a newly created position for a company with an exciting five-year plan to scale the business and enter the commercial market. Therefore, there will be a huge opportunity to make an impact and grow with the company. You will also be working in great culture where employees are valued and given the autonomy to get on with your work.
LHS 297508 2322937.