ICT Service Delivery & Support Analyst



Opportunity to work within a newly established ICT team, and be the champion of this branch. Your new company A rare opportunity currently exists at of the Gold Coast’s largest employers for an ICT Service Delivery Analyst to work in a project environment working across several key products all promising to make the working environment (Libraries) more efficient and productive. Your new role Your new role sits within a newly established ICT services team responsible for reviewing and defining current ICT services.

While the position will be involved across all Library ICT services, the primary focus for the position will be to ensure the delivery of branch ICT services including public internet PC’s, PC booking solutions, pay for print, corporate and public wi-fi network access, RFID solutions (e.g. return & sort, self-checkout, security gates), people traffic measurement solutions and tech labs.

Further responsibilities will include: Ensure current ICT services are delivered by multiple vendors Be the champion for all ICT services offered in the branch Perform ICT service and asset condition assessment, ensuring appropriate contract support arrangements are in place, and also providing short- and long-term recommendations to resolve issues, risks and general improvement opportunities Provide input into development of roadmap Manage delivery of small ICT projects, whilst also contributing to larger corporate projects that impact the branch What you'll need to succeed To ensure your success you will have demonstrated experience in technical analysis and solutioning, specifically experience in end-user computing, network and security technologies, at an enterprise level. You will hold a solid understanding of MSP environments including experience in assessing ICT services and assets against executed contracts. You will hold strong service management skills.

ITIL certifications are highly desired. What you'll get in return This role offers you the opportunity to work for a high-profile client on the Gold Coast on enterprise sized projects, this is a public sector contract opportunity until 30 June 2020, with possibility of extensions. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Renai.

Hnatojkohays.com.au directly with your updated CV.

LHS 297508 2377637.

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17 May 2020


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