Use your outstanding Customer Service skills in this Industrial retail sales role based in Townsville. About SPW Group SPW Group, along with BOC, is a member of The Linde Group, a world leading supplier of industrial, process and specialty gases, industrial equipment and engineering services, located in more than 100 countries with more than 64,500 employees. We specialise in welding which includes equipment, consumables, service and hire.
The Role We are seeking a customer focused and sales driven Retail Assistant to join the team based in our Townsville store where we pride ourselves on providing excellent service. As part of our team, you will be responsible for promoting our Welding equipment, consumables and hires to a diverse range of customers. Other responsibilities will include: Deliver technical support and solutions with outstanding customer experience Provide resolution of customer complaints effectively and in a timely manner Build strong collaborative relationships with your team as well as other departments Identify and communicate local growth opportunities Contribute to the overall branch performance Accurate and timely process orders in SAP Comply with SPW Safety Policies and Procedures You will have skills and experience including: Experience in a retail sales environment Excellent written and verbal communication skills Strong focus on customer service Excellent Time Management Skills Results focussed approach and takes initiative Welding, Fabrication or similar trade knowledge would be highly regarded Our people have the opportunity to thrive and excel.
We provide a wide range of training programs to enhance career development. We also have a variety of employee appreciation programs to recognise individual and team efforts..