dispute resolution consultant - life insurance x 2 in Sydney
Through growth of the business and internal movement a fantastic opportunity to join an energetic team has presented itself for an experienced life insurance claims professional to join a leading claims outfit as a Dispute Resolution Consultant. About the role: As a Dispute Resolution Consultant you will manage a caseload of disputed claims by applying high level claims assessment capabilities in consideration of financial, medical, contractual, internal business processes and underwriting guidelines, and the law to determine strength and merits of the dispute with reference to the contract, Insurance Contracts Act, Life Act and Superannuation laws. You will ensure all efforts are made to resolve matters capable of resolution through maintaining the highest ethical standards, identifying win/win solutions, identifying alternative resolution pathways, negotiations and participating in conciliations.
Also, open communication with all stakeholders such as: Claims Assessors, customers, customer representatives, Trustees, internal /external providers of legal advice & the business leaders. Lastly but not limited to, you will make sure compliance is met with all relevant internal and external guidelines and law: ASIC, Life Code of Practice, SCT, FOS. For you: Flexible working arrangements / work from home options Generous salary and bonus structure High performing and collaborative culture Clear career development, supportive environment and leadership teams About you: Minimum 3 years experience as a Life Claims Assessor or relevant qualifications High attention to detail and analytical and organisational Excellent negotiating and influencing skills Strong written and verbal Draft IDR responses and submissions Ability to understand and narrow the concerns of a complaint to the core issues Strong mentoring and coaching ability Experience in the assessment of all life insurance products Understanding of internal and external compliance frameworks and legislation along with understanding principles from relevant case How to apply? If you’re an energetic individual, who always goes above and beyond and possesses a strong customer focus, then this is the ideal role for you.
Please get in contact with Kristian Tan - kristian.Tanrandstad.com.
au . At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
skills Dispute Resolution, EDR, IDR, Retail Claims, Group Claims, Life Insurance, Insurance, Claims Management. qualification Relevant qualifications will be looked upon favourably. educational requirements Bachelor Degree.