Technical Support Officer



Your new company Due to a recent organisation wide restructuring, this local government body is seeking an experienced Helpdesk Support Officer to join their team on a 3-month contract. This client is based on the central coast. Your new role The role of the Technical Support Analyst is responsible for the delivery of customer service, desktop support and field support for all IT services.

Your duties may include but will not be limited to: Providing 1st level support to staff across multiple locations. Provide desktop and field support as required with installation, configuration and maintenance of desktop computer equipment, mobility devices and software; Analyse, troubleshoot and resolve general issues, monitor progress and allocate issues where required, to ensure timely resolution. Deploying and managing Mobile devices such as iPad, iPhone, Samsung phones and tablets.

Logging tickets and taking calls and Setting up user accounts and mobile phones and tablets. Reporting issues to management and working with 2nd and 3rd level support to resolve issues. Logging accounts with an external 3rd party Company.

What you'll need to succeed Demonstrated experience in maintain and installing hardware, software and dealing with network issues; Demonstrated experience providing a high level of customer service in a similar IT role; Excellent time management skills with ability to effectively plan and prioritise work; Excellent written and verbal communication skills with ability to deal with difficult customers; Demonstrated analytical skills to troubleshoot IT issues and support customer needs. What you'll get in return Apart from a competitive hourly rate, you will be joining a passionate team who live by their values every day and contribute to their engaging and innovative culture. A culture that believes every team member should have the opportunity to better themselves professionally.

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Jayde Avery via email

au If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. SA Licence number : LHS 297508.

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30 May 2020


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