About Us Australian Unity is a national Health Care, Financial Services and Aged Care Services organisation with $1 billion in revenues, and providing services to more than 620,000 Australians. It is a mutual organisation with over 320,000 members and employs over 6,500 staff. The Home Care service program manages, administers and delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.
About Your New Role As a Service Coordinator you will be the primary point of contact for our customers and your own team located at Coolangatta and Tweed Heads. Your key objective will be to develop a portfolio of approximately 150 aged care clients and manage a team of approximately 15 Care Workers, who deliver our services across Domestic and Personal Care. You will enjoy being active in your local community meeting with clients and their families.
You will also be a real enabler for your team of Care Workers to deliver the BEST in tailored services and care, which truly empowers clients to be living at home both happily and safely. You will deliver and manage the following in your new role: Manage and lead a Home Care service program, including the operational leadership of a team of Care Workers. Assist the Branch Manager with overall leadership support for the area, it’s staff and clients Ensure excellence in client service delivery, including managing the assessment of client care and goal planning and the successful on-boarding of new clients.
Managing client escalations and complaints to a high level of resolution. Developing exceptional relationships with both existing and new clients and their families. Developing effective collaborative relationships with other relevant service providers, including Community Support, Clinical and Allied Health services.
About You Does this sound like you? Previous experience managing a service area or program within a Health Care, Aged Care or Community Service organisation Strong and proven People Leadership experience, developing and maintaining high level team performance will be absolutely mandatory for this position. Experience with managing remote direct reports and a dispersed workforce would be highly regarded Proven experience in coaching and developing individual and team performance Experience managing a high volume client caseload, including complex client care needs, service allocation, compliance and case management Some knowledge of Home Care Packages would be highly beneficial. What’s on Offer? Competitive remuneration and employee benefits program One day off work for Community Leave per year The opportunity to purchase up to two weeks extra annual leave per year A supported learning and career development program If you align with our values of Warm, Bold and Honest and have a passion for supporting your team and clients to THRIVE – we would love to hear from you.
Australian Unity is an Equal Opportunity....