Service Desk Manager



We're looking for a candidate to this position in an exciting company in The Online Media Sector. Manage a team of engineers and technical staff in order to meet and exceed customer support requirements Manage the service desk function and its key processes including Incident, Change and Asset Management Manage and track escalations from the service team Identify and track open or ongoing support cases Manage team rostering, support coverage and co-ordinate resources for projects in conjunction with the Head of IT Assist with day-to-day Level 1 and 2 overflow support requests as required Strong experience in managing a service desk and /or service management Advanced verbal and written communication skills and the ability to explain complex information to all levels of staff and customers. Exceptional skills and/or experience in customer service A depth of expertise in technical IT services.

Alcami Interactive
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23 May 2020


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