Customer Experience Manager
We're looking for a candidate to fill this position in an exciting company in The Retail Sector. Developing and delivering the customer care roadmap Along with the Head of Retail and Head of Online, help to set & define financial objectives and the operational SLAs of the department. Leading by example and getting your hands dirty ensuring all customers are responded to within the designated SLA 2 years' relevant experience in a Customer Service/Customer Care Management role.
Advanced communication skills Ability to manage key stakeholder relationships Previous experience in leading a team Ability to manage internal processes and main stakeholders where appropriate Ability to deal with high volume customer inquiries.