Service Transition Planning & Support Coordinator
Job Description About your new role Join a high profile program working on site with the client. We have a 12 month fixed term contract coordinate the transition of projects into service / BAU operations for multiple programs of work of varying scope & complexity. Due to scope there is potential for this role to continue longer term.
The role will involve broad stakeholder management with both internal and external parties so experience in this area is key. Your diplomatic style will see you form strong relationships and drive outcomes, leading to a smooth transition of programs of work. You are the key conduit between program, support and technical teams to ensure clear communication and cohesive work between all parties.
Key aspects of the role include: Proactively identify & raise risks to successful transition to service and escalate through the appropriate channels to ensure the risk is understood and is either accepted or mitigated; Provide subject matter expertise at a high level across all ITIL Service management disciplines to ensure the validations & signoffs being provided by project, support & service management teams are covering all reasonable aspects of a good transition to service; Work closely with the Service design coordinator & analyst to understand any design activities required to be completed by the project team and ensure they are being incorporated in build & test activities or highlight the gaps and raise risks..