Intake Clinician - OPEN ARMS CONTRACT | Brisbane



24 HOUR SERVICE, MULTIPLE SHIFT TIMES AVAILABLE, WEEKEND WORK AVAILABLE. Long Term Contract Positions Excellent remuneration Flexible Working Hours ACM Healthcare is working with a government organisation and we are interested in speaking with experienced administrators and contact center operators who have an interest in providing administrative support and service quality assurance to ex-military personnel and their families. The Intake Clinician provides intake assessment and triage services, clinical support and service quality assurance within the service for National Operations and on behalf of the regional offices.

The Intake Clinician will have extensive experience in triaging and coordination of telephone based clinical intake services including complex and potentially high-risk clients. Typical duties of the Intake Clinician will include: Triaging and coordinating intakes and referral of clients to the regions for allocation to services. This will include referrals of individuals, couples, families and complex and potentially high-risk cases escalated via a number of referral pathways.

Ensuring effective and efficient intake for clients requesting counselling, group and/or case management services. Ensuring escalated cases are identified and promptly triage. Ensuring risk assessment and safety planning is completed during intake calls and appropriate follow up action taken.

Liaison with internal and external stakeholders in relation to follow-up actions in coordinating care for cases identified at intake as required. Ensuring that cases identified as complex or high-risk are referred to the Assistant Directors for follow-up and referral to the regions, where relevant. Provision of high level clinical guidance and advice.

Assist in the development of Intake Service policy and procedures where relevant. The flexibility to work shifts 24 hours a day, 7 days a week Other duties as determined by the Leadership Team. MANDATORY SKILLS AND EXPERIENCE Qualifications and AHPRA registration as a Mental Health Nurse.

Minimum of 1 years' experience in service provision Experience and interest in clinical assessment Demonstrated competency and experience in assessing complex and potentially at-risk clients Excellent written and oral communication skills, including capacity to liaise with and develop productive relationships with relevant stakeholders Desirable attributes: Community or Defence mental health team experience Experience in a similar setting Contact Jess at ACM Healthcare on 0404 576 374 to discuss this role further or inquire about our other positions available. Alternatively, email

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ACM Healthcare
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AUD per hour


30 May 2020


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