Financial Markets - Technical Support



My client is based in CBD near Circular Quay and they have an opening for a switched in candidate who would be available for a 12 month contract (may go permanent within the 12mths). Key Duties: Proactive management and resolution of customer queries in a timely and efficient manner Monitor and maintain customer connectivity for critical systems Build and share knowledge of customers through active engagement and support Deliver exceptional service to customers; maintaining high standards of support and responsiveness on all technical related matters including production and development support Support customer communications to ensure customer awareness Support the operation of External Test and Production Environments; assisting in the development and refining of workflows between departments to ensure a streamlined and efficient customer experience Manage centralised customer hotlines and inboxes ensuring availability and servicing within support hours and agreed SLAs Operate within a 12 hour shift rotation and provide support on occasional customer facing weekend upgrades. The Candidate: Previous experience in a customer service orientated and delivery focused environment An understanding of the Australian financial markets including Equity, Derivatives or OTC Markets Knowledge of Participant systems, operations and connectivity models across Front, Middle or Back Office environments Experience in providing technical support Excellent communicator - written & verbal If interested in this role please apply.

If you have any queries please call Charmaine McLauchlan on 0282332271 for a confidential chat..

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30 May 2020


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