Multiple GROUP or RETAIL Claims Assessors/Case Managers - Life Insurance x4
Life Insurance is a constant growing and changing industry with case managing being the start of a long exciting journey, step up or step across. Company Overview Profusion have been selected as preferred suppliers to 4 leading insurers giving you the opportunity to tailor your search. Our clients boasts excellent company culture with forward thinking approach.
As a result of their and industry growth and success, they require the assistance of a Life Claims Assessor/Case Managers, eager to build a career in this space. Role Overview As a Life Claims Assessor handling either a Group or Retail portfolio, you will be responsible for managing the investigation and assessment of new and existing Life Insurance claims. You will also be working alongside third parties and internal departments in relation to these claims and ensuring that terms and conditions as well as service level agreements are met and adhered to on each case/claim.
Experienced Life Case Managers will have the opportunity to benefit from lower case loads, increased work-life flexibility and proven career growth. Case managers or Allied Health professionals are able to increase their Injury Management skills as they step up into this exciting and forever growing industry. Responsibilities Manage the front/tail end investigation and assessment of new and existing Life Insurance Claims Manage a diverse portfolio of Income Protection and/or TPD (Total Permanent Disability) Claims to develop a tailored case management plan Develop excellent relationships with clients, life insurance advisers, doctors, solicitors and rehab providers Take ownership of customer problems and issues to create a positive customer experience Show initiative to build and maintain knowledge of claims industry Ensure individual compliance to policies and procedures in all actions Skills and Experience To be successful in this role, you will ideally bring the following: Minimum 12 months in either Group or Retail Life Claims Insurance Preferred Allied health, workers rehabilitation or CTP/Workers Compensation experience highly desired.
Step into the industry Ideally Strong technical skills across IP (predominately) and TPD products; Medical - Demonstrate a basic knowledge of medical terms/concepts so you can interpret reports and apply knowledge to the assessment process Legal – Preferred Understanding of the main concepts of the Life Insurance Act that are relevant to assessing claims Exceptional Communication skills- experience in dealing with internal and external stakeholders Intuitive/Investigative Skills - Demonstrates an understanding of the tools available to investigate claims What's on Offer Life Insurance is a constant growing and changing industry with case managing being the start of a long exciting journey. The leading insurers Profusion partner with offer a great work - life balance including work from home, lower caseloads, exceptional support from administration, technical and rehabilitation team....