Support Consultant - Accountants (3 months)
At sage, we transform the way people think and work, enabling their organisations to thrive. Every day, all around the world, our 13,000 colleagues and local networks of accountants and partners support and enable business builder success. The Opportunity: An opportunity has arisen in our Perth office for a Support Consultant - Accountants to join our Customer Support team.
Y ou will mange the assigned workflow, be escalation point and provide excellent customer service to Accountants cust omers . This is a 3-month fixed-term contract. Responsibilities: Provide customers with exceptional Help Desk support; including prioritising assigned workflow, monitoring and resolving issues and incidents, and ensuring accurate and timely documentation of all requests and outstanding issues Ensure that customers experience exceptional service levels by proactively liaising with other internal departments to solve problems and provide seamless support Escalate issues and incidents effectively to Help Desk Team Leader as appropriate, liaising confidently with customers to clarify details and enable accurate problem definition Actively promote Sage services and software solutions, including providing training sessions as required Contribute to product direction by proactive feedback of software defects and/or enhancement requests to the Software Development teams, and participating in product system and functionality testing as required Ensuring the on-going performance and maintenance of the software and provision of any assistance or advice to other departments Contribute to pre-sales meetings with prospective customers as required Other duties as required from time to time Required Skills Minimum 3 years' customer service experience Experience working in a call-centre/helpdesk environment Prior knowledge of HandiTax software is advantagous Prior knowledge of other tax software available in the market Familiarity and technical experience with Sage software Experience working in technology organisation About Us Sage is the market leader for integrated accounting, payroll and payment systems, supporting the ambition of the world’s entrepreneurs.
We help drive today’s business builders with a new generation of solutions to manage everything from money to people. Our social and mobile technology provides live information to enable our business builders make fast, informed decisions anytime, anywhere in the world. We support our business builders for life by offering choice, support, expertise and innovation.
We champion their causes and provide world-leading advice and support when you need it most..