Senior Systems Engineer (APAC)
Open & transparent culture focused on providing excellent customer service, Global team, high performance culture. About Park Assist Park Assist, is one of Australia's genuine start-up tech success stories. Having originally started in Sydney, the company has grown into a global business, now headquartered in New York.
Park Assist makes car parks simpler to navigate, safer, and greener. Our patented smart infrastructure helps customers effortlessly find parking spaces, minimizing driving time and reducing carbon emissions. Car park owners and operators use our tools to improve customer satisfaction, create new revenue opportunities, and enhance security.
Over the past decade we’ve become the industry’s technology leader with installations spanning 35 countries and counting. Park Assist is part of the TKH Group (Euronext: TWEKA), a US$1.6 billion publicly traded company headquartered in the Netherlands.
The Role Park Assist is looking for a Senior Systems Engineer to join its Technical Services team in Sydney, where you will augment our team with your strong infrastructure experience – particularly in the network space. You will build relationships with internal and external stakeholders through your friendly and approachable manner, and ability to assist resolving their technical issues. This role will see you getting your hands dirty with technology each day.
From our field equipment such as IoT sensors to the Layer 2/3 site networks, servers and cloud infrastructure – you will primarily be responsible for managing and maintaining this entire infrastructure stack for our many client sites. This role involves the delivery or proactive infrastructure management services for our Service Plan customers (e.g.
managed backup, config management etc). Furthermore, you will help manage our internal IT and act as a point of escalation for Level 3 technical issues escalated by our Client Services team. You will also have experience in a similar role, be comfortable working independently and happy to take ownership of complex issues, following through to resolution.
In addition, your role will include: Pre-sales network and infrastructure designs. Meet or exceed SLA’s for incident response and resolution. Managing a small team of rotating interns (once this program resumes post COVID-19).
Perform occasional after-hours on-call support as required by the business. To be considered, you will need: Strong experience designing, implementing and supporting layer 2/3 switching, routing and security. Strong experience deploying and managing VMware, Windows, Linux, SQL.
Strong experience with backups, patching, monitoring, AWS. Strong troubleshooting, communication and documentation skills. A positive and solution driven attitude.
A willingness to collaborate, learn from and teach peers. This is a role with a lot of breadth and responsibility, which would suit an individual with a passion for taking ownership of our infrastructure and improving the qualit....