Client management role with a focus on technical space Fantastic Work Environment – a unique career opportunity Our client is a unique Managed Service Provide with high client satisfaction score. We are looking for individuals who can improve the client satisfaction score even more. Role: This role is responsible for technical alignment (identification and remediation) to reduce client incidents/tickets and the time spent doing them.
Technical client-facing field role. Managing a portfolio of approximately 20 clients as an onsite technical resource (normally will visit one client per day). Truly proactive and is closely aligned with ITIL Problem Management.
Identify risks and sales opportunities to feed them back into our delivery model. You will be required to have your own reliable vehicle (Vehicle Allowance / Reimbursements will be provided as per Vehicle and Travel Policies). Skills: MS Windows Server Administration Exchange Server / Exchange Online / Office 365 SQL Server Administration Hyper-V & VMWare Administration Networking Skills (Routing / NAT / VLAN) Troubleshooting skills across multiple technologies Desktop Support Requirements: Charismatic and well dressed.
Ability to genuinely connect with, understand, and help people. Attention to detail and a pride in the quality of work. A strong desire & motivation to grow and develop.
A good sense of humour. ITIL knowledge or certification (desired). Demonstrated academic ability in the IT industry (TAFE or Univ.
Qualification) Minimum 5 years experience in a Service Desk / Incident Management Role. Experience with a ticketing system for job management (ours is ConnectWise). Australian Permanent Resident.
Strong table tennis skills (not strictly essential, but nice to have) What is on offer: Base Salary Super Car allowance’ Excellent office & culture -where people enjoy their job, and always learn a lot How to apply: If you on our website, apply below If you are NOT on our website, please apply on the link: https://www.appetencyrecruitment.com.
au/715b8cdc/information-technology-jobs/it-manager-notting-hill.php Other titles for this role in other organisation might be: Field Engineer, On-site Engineer, Senior L2 Engineer, L2/L3 Engineer, Technical Account Manager, Junior Client Manager, Senior IT Support, Client Site Engineer, Technical Relationship Manager, etc. Appetency Recruitment Services 03 8560 3750 vCIO / Virtual Chief Information Officer Information Technology - Business ( Melbourne-Forrest Hill) Information Technology ( Melbourne-Bentleigh East) Appetency Recruitment is a specialist recruitment agency and HR Consulting organization with headquarters in Melbourne.
We are NOT "recruiters specialising in recruiting in your industry" BUT "industry professionals with years of experience working in the industry who specialise in recruitment". Thus, we have been in your shoes and can relate to the challenges you face..