Quality Assurance Specialist APAC
At Cantel, preventing infection is our business. As a leading provider of infection prevention products and services in the healthcare market, we are dedicated to delivering high-quality, innovative solutions that improve outcomes and help save lives. We accomplish this mission by delivering our products through the following operating units: Medical : Endoscopy procedure disposables include single-use valves and irrigation tubing.
The medical device reprocessing systems, disinfectants, detergents we manufacture and distribute are used to disinfect high-level endoscopes. Life Sciences : Water purification systems for dialysis facilities. We work with leading dialysis caregivers, delivering hemodialysis dialyzers and reprocessing systems, as well as sterilants and filtration products.
Dental: Single-use, infection prevention products used primarily in the dental market (face masks, sterilization pouches, towels and bibs, tray covers, saliva ejectors, germicidal wipes, plastic cups and disinfectants). Cantel employees are inspired to improve the lives of patients, caregivers and healthcare providers. If you are looking for a company driven by an entrepreneurial spirit and have the passion to shape the future of infection prevention, we want to meet you.
Join us and see why people love working here. The Quality Assurance Specialist supports Cantel Australia and APAC teams’ operations and quality system by completing day-to-day Quality Assurance tasks to ensure substantial ISO 13485 compliance as it relates to the Cantel Australia value stream. Manage complaint handling process for product complaints reported to Cantel Australia and APAC teams, resolve quality related issues, manage Quality Assurance metrics, and provide feedback to the Cantel corporate Quality Assurance team.
Utilise the Correction and Preventive Action system to pursue continuous improvement of the Quality System and Cantel products. • Work cross-functionally with Cantel Australia and APAC teams and Cantel Quality Assurance department to ensure clear communication and completion of business and departmental objectives. • Work with Cantel International Quality Assurance Manager and Cantel cross-functional departments to assure the ISO 13485 quality system operates in compliance with applicable regulatory standards, including participation in internal and external audits/inspections.
• Development/ maintenance of local quality system processes, ISO/customer audit facilitation, document control (ISO 13485 and 9001). • Implementation of improved/automated QS processes (propel QMS/COMET). • Arrange/ Deliver Quality Management Systems (QMS) Procedure training.
• Manage Cantel complaint handling system by receiving, logging and appropriately reporting customer complaints per the applicable complaint handling systems and processes through to closing. • Complaint intake, organization, communication and local QMS documentation/closure • Complete Return Merchandise Authorisa....